Frequently asked questions

We need your tank size (capacity in gallons/liters), location, tank type (overhead/underground), access requirements, and preferred appointment time. Photos can help us provide accurate quotes.

Yes, you can reschedule or cancel up to 24 hours before your appointment without charges. Same-day cancellations may incur a service fee.

Yes, we provide services 7 days a week including weekends. Holiday services are available with advance booking and may have additional charges.

We can perform the service if you provide access instructions and contact details. We'll call upon arrival and completion, and provide photo documentation of the work completed.

Yes, water supply to the tank must be turned off during cleaning. We'll guide you through this process and can assist with valve locations. Water will be restored after completion.

We responsibly dispose of all waste water and sludge according to environmental regulations. Dirty water is pumped out and disposed of safely, never into storm drains or gardens.

We accept cash, bank transfer, and major credit cards. Payment is due upon completion of service. For commercial clients, we offer 30-day payment terms with approved credit applications.

Yes, we offer discounted rates for multiple tanks cleaned in the same visit. Annual maintenance contracts also provide significant savings with priority scheduling and reduced rates.

Warning signs include strange taste or odor in water, discolored water, visible algae or sludge, or if it's been over 6 months since last cleaning. Regular inspection and professional advice help maintain water quality.

Professional cleaning is recommended for safety, proper chemical handling, complete sanitization, and compliance with health standards. DIY cleaning risks contamination and may void health certifications.

Any time is suitable, but many prefer dry seasons for easier access. Before monsoons is ideal to prevent contamination from heavy rains. Commercial buildings often schedule during lower usage periods.

Water is safe to use immediately after our cleaning process. We perform thorough rinsing and water quality testing before completion. You'll receive a safety certificate confirming water quality standards.